Refund Policy
Thank you for choosing vSeeBox Top (https://vseeboxtop.com). We are committed to providing high-quality digital hardware and professional technical support. If you are not satisfied with your purchase, our refund and return policy is designed to be transparent and straightforward.
1. 30-Day Return Window We offer a 30-day return window starting from the date you receive your hardware. To be eligible for a return, the unit must be in its original, unused condition, with all original packaging, manuals, and accessories included.
2. Return Process
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Requesting a Return: To initiate a return, please contact our support team through our official [Contact Us] portal. Please include your Order ID and the reason for the return.
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Return Authorization: Once your request is reviewed, our team will provide you with the return shipping instructions and a Return Merchandise Authorization (RMA) number. Please do not ship items back without prior authorization.
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Shipping Costs: For non-defective returns, the customer is responsible for return shipping costs. For units confirmed to be defective upon arrival, we will provide a prepaid shipping label or reimburse reasonable return shipping expenses.
3. Refunds
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Processing: Once we receive your returned hardware and verify its condition, we will process your refund. The funds will be automatically credited to your original payment method within 7-10 business days.
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Restocking Fees: A 10% restocking fee may apply to units returned in opened or non-original condition. This fee is deducted directly from the refund amount, and customers will be notified of the calculation before the refund is processed. We strive to process all returns fairly and efficiently.
4. Defective or Damaged Hardware We conduct rigorous quality inspections before shipment. In the unlikely event that you receive a defective unit, please notify us within 48 hours of delivery. We will provide a replacement unit or a full refund, including shipping costs, after our technical team verifies the defect.
5. Warranty Service All hardware purchased from vSeeBox Top comes with a standard ONE (1) Year manufacturer hardware warranty. This warranty covers technical malfunctions and internal hardware failures under normal usage conditions. Please refer to our [Warranty & Support] section for detailed information on how to access technical assistance or repair services.